Privacy policy

Introduction

Welcome to Avline, a brand owned and operated by Diamondore Consulting Pvt. Ltd. (referred to as “we,” “our,” “us,” or “Avline”).

We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website (“Site”).

By using and accessing our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Site or Services.

Basic Information

Personal Information We Collect

We collect the following categories of data:

  • Contact details: Name, phone number, email address, billing address, and shipping address.
  • Order and payment information: Items ordered, transaction IDs, payment confirmations, and billing information.
  • Account details: Username, passwords (encrypted), and preferences.
  • Usage information: Device type, browser type, IP address, and website activity.
  • Communications: Messages, enquiries, and attachments sent to our support team.

You may choose not to provide certain information; however, some features, such as checkout or order tracking, may not function properly without the required information.

How We Collect Data

We collect information in the following ways:

Direct Interactions: When you place an order, create an account, subscribe to our newsletter, or contact us directly.

Automated Technologies: Through cookies, pixels, and similar tracking technologies that collect information about how you interact with our website.

Advertising and Analytics Tools

  • Meta Pixel (Facebook & Instagram)
  • Google Ads Pixel
  • Snapchat Pixel

These tools help us measure advertising performance, show you relevant advertisements, and analyze website traffic and user interactions.

Shopify and Integrated Apps: Our website runs on Shopify, which may collect certain technical and behavioral information through integrated applications such as Shopify Email, analytics tools, and communication plugins.

Third-Party Services: We may use third-party service providers, including payment gateways, checkout platforms, shipping aggregators, analytics providers, and other service providers necessary to operate our business.

How We Use Your Information

  • Order Fulfillment: To process payments, confirm orders, arrange shipping, and fulfill purchases.
  • Customer Support: To respond to enquiries, provide assistance, and resolve customer issues.
  • Marketing & Advertising: To personalize recommendations and provide relevant advertisements through advertising and marketing technologies.
  • Security & Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activity.
  • Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
  • Advertising and Remarketing: To deliver personalized advertisements through platforms such as Google Ads, Meta (Facebook/Instagram), and Snapchat based on browsing activity and previous interactions with our website.

Sharing of Information

We may share limited personal information with:

  • Service providers involved in payment processing, shipping, fulfillment, analytics, website hosting, and customer communication.
  • Marketing and advertising partners for advertising, analytics, and remarketing purposes.
  • Suppliers and manufacturers responsible for product sourcing, manufacturing, packaging, or fulfillment.
  • Government authorities or law-enforcement agencies when required or permitted by applicable law.

Advertising Partners: We may work with platforms such as Meta Platforms, Google Ads, and Snapchat Ads to run marketing campaigns and measure advertising performance. These platforms may use cookies, pixels, and similar technologies to collect information for analytics, advertising, and remarketing purposes.

We do not sell or rent your personal information.

Cookies and Tracking

We use cookies, pixels, and similar tracking technologies to improve your experience, remember cart items, understand website usage, and measure advertising performance.

These technologies may include Meta Pixel, Google Ads Pixel, Snapchat Pixel, Shopify cookies, and other analytics or advertising technologies.

You can adjust your browser settings to block or delete cookies. However, disabling cookies may affect certain features and functionality of our website.

You may also manage or opt out of interest-based advertising by adjusting your advertising preferences on Google, Meta, Snapchat, or other applicable platforms.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We use appropriate security measures, including encryption, access controls, and secure hosting, to safeguard your personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute protection of your information.

Your Rights

Depending on applicable laws and regulations, you may have the right to:

  • Access or request a copy of your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to applicable legal requirements.
  • Withdraw consent for certain marketing communications.

To exercise these rights or make a privacy-related request, please contact us at avlinesupport@gmail.com.

Children’s Data

Our Site is not intended for children, and we do not knowingly collect personal information from individuals under 18 years of age.

Shopify and Third-Party Data Processing

Our online store is hosted on Shopify, which may process personal information to enable orders, payments, analytics, customer communication, and other store functionality.

Shopify may collect and process certain technical and behavioral information through integrated applications and services for operational, analytics, and marketing purposes.

Shopify and other service providers may process information internationally in accordance with their respective privacy policies and applicable data-protection laws.

We may also use verified third-party service providers for services such as:

  • Checkout and order processing
  • Payment processing
  • Shipping and fulfillment
  • Analytics and advertising
  • Customer communication

International Transfers

Your information may be transferred to, stored, or processed outside India, including in data centers operated by Shopify and other third-party service providers.

Where required, such transfers will be carried out in accordance with applicable data-protection and privacy laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws.

Any updates will be posted on this page with a revised “Effective Date.” Your continued use of our Site after such changes are posted constitutes acceptance of the updated Privacy Policy, where permitted by applicable law.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

Email: avlinesupport@gmail.com

Phone: +91 9654771339

Business Name: Diamondore Consulting Pvt. Ltd.

Brand: Avline