Shipping policy

Shipping Policy

At Avline, a brand owned and operated by Diamondore Consulting Pvt. Ltd., we aim to provide a seamless and efficient shopping experience for our customers. Below is our comprehensive shipping policy.

Shipping Coverage

Domestic Shipping

We currently ship to all locations within India through our logistics partners.

Shipping Charges

Free Shipping

We are pleased to offer free shipping on all orders across India. There are no additional shipping charges applied at checkout.

Order Processing Time

  • Processing Time: All orders are processed and dispatched within 24–72 hours of placement.
  • Order Confirmation:
  1. For Partial COD orders, you may receive an address confirmation call before dispatch.
  2. Prepaid orders are processed automatically without confirmation calls.

Shipping Time

  • Delivery Time: Delivery times vary depending on the destination, typically 3–6 business days after order dispatch.
  • Tracking Your Order:
  1. Once your order is shipped, you may receive a shipment confirmation via SMS or WhatsApp containing a tracking link.
  2. You can also track your order anytime on our website under the “Track Your Order” section.

Shipment Delays

Unexpected Delays

While we strive to ensure timely delivery, there may be delays due to weather conditions, courier issues, public holidays, or high order volumes. In such cases, we will make reasonable efforts to notify you.

Public Holidays

Deliveries may not be made on national or public holidays. Orders placed around these days may take longer to arrive.

Shipping Address

Accuracy Required

Please ensure that your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Address Changes

If you need to modify your address after placing an order, please email us at avlinesupport@gmail.com or use the WhatsApp icon on our website as soon as possible.

We will make reasonable efforts to accommodate address-change requests before the order is dispatched. However, changes cannot be guaranteed once an order has been shipped.

Damaged or Lost Packages

Damaged Packages

If your package arrives damaged, please contact our support team as soon as possible and provide clear photos or videos of the damaged package and product.

We will review the issue and work with the relevant shipping or fulfillment partner to resolve it and arrange a replacement, refund, or other appropriate resolution in accordance with our applicable policies.

Lost Packages

If your package is lost during transit, please contact us at avlinesupport@gmail.com. We will coordinate with the relevant logistics partner to locate the package or provide an appropriate resolution.

Contact Us

For any questions or concerns regarding your shipment, please contact our customer support team:

📧 Email: avlinesupport@gmail.com

📞 Phone: +91 9654771339

Disclaimer

Products are shipped and fulfilled through our logistics partners. While we make every reasonable effort to ensure timely delivery and safe packaging, Avline (Diamondore Consulting Pvt. Ltd.) shall not be held responsible for delays, damages, or losses arising from courier handling, transportation disruptions, or other third-party factors beyond our reasonable control.